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JKM - Terms & Conditions
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About JKM Motor Services Ltd & JKM Performance

JKM Performance is a sub division of JKM Motor Services Ltd.
JKM Motor Services Ltd are primarily a VOLKSWAGEN, AUDI, SEAT & SKODA specialist.
JKM Motor Services Ltd also operate a Rolling Road Dynamometer, and we offer Performance Re - mapping for various Engine control units from factory fitted to Aftermarket stand alone units.

JKM are completely dedicated to customer satisfaction. If you have any suggestions or comments then please write, email, or call us at:

Directors
JKM Motor Services Ltd
Bolde Close
Copnor
Portsmouth
Hampshire
PO3 5RD

Email: enquiries@jkm.org.uk
Telephone: +44 (023) 9263 9933
Fax: +44 (023) 9263 9944

JKM Motor Services Ltd has been established since 2002. JKM Performance was lauched in the summer of 2006.
The Directors of JKM Motor Services Ltd are James Mew and Katie Burch (Brother and Sister).
JKM has a fully equipped large 3 bay automotive workshop, along with a 1200BHP Rolling road housed in its own purpose constructed building.
We also have a general site reception where we happily accept personal callers during business hours. JKM are not an Internet only business, giving you extra piece of mind that you can visit our site if ever you wish to meet us in person.

Making an Online Purchase with JKM

Making an online purchase could not be easier. Just browse through our store and add any items that you wish to purchase into the shopping Basket. When you 'Checkout' you will have the option to pay using any major credit/debit card or by your existing Paypal® account if you have one.
JKM DO NOT CHARGE OR PASS ON any additional charges for the use of Paypal® as the checkout method -unlike what some of our competion does. All checkout methods that JKM offer are secured by over a 128-bit encryption link (the highest commercially available present - October 2008).

The prices of all products where correct & accurate at the time of entering onto this webshop. In the unlikely event that you buy a product using an 'Add to Basket' link, and the prices are found to be incorrect, JKM will hold back the order and contact you before completing.
All effort is made to ensure that prices are kept accurate and correct at all times, however if in doubt please contact JKM for more information.

Shipping and Handling

JKM Motor Services are based in Bolde Close, Copnor, Portsmouth, England, United Kingdom. We only ship to UK and Ireland.

In our fight against Fraud all orders will only be dispatched to the billing address of the payment method.

All shipping will be done using an insured service and the buyers signature will be required on Delivery for all items.
JKM use either Interlink/ DPD, and on occassion Postoffice® First Class Recorded Delivery methods for UK delivery and we may also use either DHL, UPS or TNT for larger shipments and deliveries.
A delivery attempted card should be left by the courier/postal services if nobody is able to accept delivery when the delivery company attempts. It is the customer’s responsibility to liaise with the courier for re-delivering of the shipment.

Where possible a tracking number will be emailed to you on the day of dispatch. For Items sent by Interlink you will also receive a email on the day of your scheduled delivery advising you during which hour time slot your delivery will arrive in.

JKM Motor Servcies aim to dispatch any items in stock ordered before 1.30pm on the same day as the order is recieved. However during busy periods your order may be dispatched on the next working day. Please contact us if your order is urgent. For Items that are non stock, we aim to despatch within 3-5 working days.

Please note that if you are from the Highlands and Islands of Scotland - specifically postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE - then we reserve the right to increase shipping charges to you due to the increased cost to JKM through our couriers and postal services.

Special order items, and Items that are on back order with the supplying company will be despatched as soon as they become available, JKM will inform you by Email if your item is on back order.

Tax Charges

All prices shown on our site (unless specfically labled so) are EXCLUDING VAT that will be charged at the prevailing rate (The current rate as of 1st January 2011 is 20% ).
JKM Motor Services are a UK VAT registered company. The JKM Motor Services Ltd VAT registration number is:
VAT GB 758251218

Credit/Debit card security and our Security certificates.

When the order is placed on our website we do not hold credit/debit card numbers. These are taken when transferred to our Secure Payment Gateway operated by the Paypal® payment facility.
JKM have chosen the Paypal® payment gateway to ensure sensitive information is encrypted using 128 bit encryption over a secure server which has a dedicated SSL (Secure Socket Layer) certificate.

The JKM online store and payment gateway is under the security certificates of Paypal® and Roman Cart.
http://www.romancart.com/
http://www.Paypal.com/

Roman Cart - Equifax Secure Global eBusiness CA-1
Paypal® - VeriSign Class 3 Extended Validation SSL SGC CA


Guarantees

All goods will be covered by the original manufacturers warranty and JKM Motor Services Ltd will endeavor to work with you to rectify any problems if you are unfortunate enough to encounter any. JKM will not accept any claims for labour under any condition.

Contact Infomation

JKM can be contacted by telephone, Email or in person details of which are listed below.
Please have your order reference number to hand if you are phoning or Emailing, as we will need this to refer to your order on our system.

Email: webshop@jkm.org.uk

Telephone: +44 (023) 9263 9933
Fax: +44 (023) 9263 9944

JKM Motor Services Ltd
Bolde Close
Copnor
Portsmouth
Hampshire
PO3 5RD
United Kingdom

Privacy Policy / GDPR

JKM Motor Services are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely.


If we make changes to this notice we will notify you by updating it on our website. JKM Motor Services will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means JKM determines the purposes and way in which any personal data are, or will be, processed.


Should you need to contact us please write to:

JKM Motor Services Ltd, Bolde Close, Copnor, Portsmouth, Hants PO3 5RD or via enquiries@jkm.org.uk quoting Data Enquiry.

What information we might collect when you purchase from our online shop and from us in perosn and why?
When you buy goods or services from us, you are entering into a contract with us and we will ask you to provide some personal information such as;

• full name
• address / delivery address
• contact numbers and email address

• vehicle registration number

When you visit our premises to purchase goods or services JKM also uses CCTV for security monitoring purposes.


How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
• Contract - your personal information is processed in order to fulfil a contractual arrangement e.g. an order
• Consent – where you agree to us using your information in this way e.g. for marketing
• Legitimate Interests - this means the interests of JKM in managing our business to allow us to provide you with vital information about your order or vehicle .
• Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.


Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

Set up your JKM Customer Account • Legitimate interest - Process efficiency in dealing with order/ booking.

Process your orders - Fulfilling a contract

Notify you of your order status - Legitimate interests- Process efficiency in dealing with such activity, and to make improvements to our services.

Manage your account/ provide customer services to you. -Legal obligation/Legitimate interests (depending on nature of services) - Keeping our records up to date, handling our customer contact efficiently and effectively.

Marketing communications to inform you of vehicle reminder dates for example MOT Reminders. - Legitimate interests - Improving customer interaction with our sites.

Who we share your information with and why
We work with a number of trusted suppliers, and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies, fraud prevention agencies if required.
Some examples of the categories of third parties with whom we may need to share your data are:

Delivery Partners
In order for you to receive your goods, JKM works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.

Payment processing
As detailed above JKM works with trusted third party payment processing providers in order to securely take and manage payments.

Debt recovery and fraud prevention services
We and fraud prevention agencies may enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.

We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us.

We process your personal data on the basis that it is necessary in the public interest or in exercising official authority for us to prevent fraud and money laundering, and to verify identity, in order to protect ourselves and to comply with laws that apply to us.

Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

Consequences of Processing
If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services or fulfil the order you have requested, or to employ you, or we may stop providing existing services to you.

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above.

Data Transfers
Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.

Your Rights
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.

For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.

Keeping in touch with you
At present we do not send any marketing information regarding new products or services via post or email. If this should change we will update our policy and to allow you to opt in.

How long we keep your information
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

• the law requires us to hold your personal information for a longer period, or delete it sooner;
• you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
• we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
• in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

What are your rights
You are entitled to request the following from JKM Motor Services Ltd, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk

• Right of access –to request access to your personal information and information about how we process it
• Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
• Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact us on 02392 639933
• Right to restriction of processing – to restrict processing of your personal information
• Right to data portability - to electronically move, copy or transfer your personal information in a standard form
• Right to object - to object to processing of your personal information


If you have any general questions about your rights or want to exercise your rights please contact enquiries@jkm.org.uk

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

Contact
Should you need to contact us please write to:
JKM Motor Services Ltd, Bolde Close, Copnor, Portsmouth, Hants PO3 5RD or via enquiries@jkm.org.uk


Returns Policy

The Law :
Your rights to return goods is protected under the EU Distance Selling Directive and the Sale of Goods Act 1979. Details can be found at : http://www.tradingstandards.gov.uk
It is your responsibility to ensure that a product will fit your application, and is suitable for the use you intend it to be.

Return of items for replacement :
If the goods we send you are found to be faulty or damaged on receipt, and prior to installation, please contact us by Phone or Email to arrange for a replacement.

Return of items for refund :
The above regulations permit you a 7 day cooling off period in which time you may return the goods to us for a refund. Please note that if you are returning goods because you have simply changed your mind then you must contact us by email first at enquiries@jkm.org.uk
You will be responsible for the cost of returning the items to JKM and the returns must be made by either recorded or registered delivery so that you can be sure we receive them.
The returned goods must also be in as new condition with the original undamaged packaging. Once we receive the goods back we will refund the original purchase price excluding the initial delivery cost to you.
Please be aware that any item(s) that are returned to JKM due to the customer 'changing their mind' then a 15% handling charge will be applied to the returned goods.

Remittance terms

Your Credit or Debit card will be charged usually on the day that you place your order with us. You will receive a confirmation of your order via Email and confirmation that your payment has been processed successfully.
Please note that as we use PayPal® to initiate payment transactions, this element of order process is not directly under control by JKM Motor Services Ltd. Please note that if you wish to have a refund on a product then it typically takes 2 to 4 days to complete due to the operating timescales introduced through PayPal® systems.

Legal Note

It is the purchasers responsibility to follow all installation instructions, guidelines and safety procedures supplied with any of our products and to determine the compatibility of the product with the vehicle or the application the purchaser wishes to install the product on.
JKM Motor Services Ltd – JKM Performance recommend installation be carried out by professionally qualified auto engineers only.
JKM Motor Services Ltd – JKM Performance assumes no responsibility for damages occurring from accident, misuse, abuse, improper installation, improper operation, lack of reasonable care, errors in instructions or incompatibility with the vehicle or application.
Any correspondence between the purchaser and JKM Motor Services Ltd – JKM Performance with respect to installation or compatibility of products with vehicles or applications is offered 'as an opinion' only.
In all cases it remains the responsibility of the purchaser to determine compatibility of the products sold by JKM Motor Services Ltd – JKM Performance before commencing installation on a vehicle or other device.

Additional Terms and Conditions.

JKM will accept no claims for labour under any condition.


Jkm Motor Services Ltd, Bolde Close, Copnor, Portsmouth, Hampshire, PO3 5RD, Registered in England No 4456400 / VAT GB 758251218
Website and Content Copyright © JKM Motor Services Ltd 2009 All rights reserved