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JKM Online Store - Terms & Conditions
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About JKM Motor Services Ltd & JKM Performance

JKM Performance is a sub division of JKM Motor Services Ltd.
JKM Motor Services Ltd are primarily a VOLKSWAGEN, AUDI, SEAT & SKODA specialist.
JKM Motor Services Ltd also operate a Rolling Road Dynamometer, and we offer Performance Re - mapping for various Engine control units from factory fitted to Aftermarket stand alone units.

JKM are completely dedicated to customer satisfaction. If you have any suggestions or comments on our Internet shop then please write, email, or call us at:

The Internet shop controller
JKM Motor Services Ltd
Bolde Close
Copnor
Portsmouth
Hampshire
PO3 5RD

Email: enquiries@jkm.org.uk
Telephone: +44 (023) 9263 9933
Fax: +44 (023) 9263 9944

JKM Motor Services Ltd has been established since 2002. JKM Performance was lauched in the summer of 2006.
The Directors of JKM Motor Services Ltd are James Mew and Katie Mew (Brother and Sister).
JKM has a fully equipped large 3 bay automotive workshop, along with a 1200BHP Rolling road housed in its own purpose constructed building.
We also have a general site reception where we happily accept personal callers during business hours. JKM are not an Internet only business, giving you extra piece of mind that you can visit our site if ever you wish to meet us in person.

Making a Purchase with JKM

Making a purchase could not be easier. Just browse through our On Line store and add any items that you wish to purchase into the shopping Basket. When you 'Checkout' you will have the option to pay using any major credit/debit card or by your existing Paypal® account if you have one.
JKM DO NOT CHARGE OR PASS ON any additional charges for the use of Paypal® as the checkout method -unlike what some of our competion does. All checkout methods that JKM offer are secured by over a 128-bit encryption link (the highest commercially available present - October 2008).

The prices of all products where correct & accurate at the time of entering onto this webshop. In the unlikely event that you buy a product using an 'Add to Basket' link, and the prices are found to be incorrect, JKM will hold back the order and contact you before completing.
All effort is made to ensure that prices are kept accurate and correct at all times, Please contact JKM for more information.


Shipping and Handling

JKM Motor Services are based in Bolde Close, Copnor, Portsmouth, England, United Kingdom. We only ship to UK and Ireland.

In our fight against Fraud all orders will only be dispatched to the billing address of the payment method.

All shipping will be done using an insured service and the buyers signature will be required on Delivery for all items.
JKM use either Interlink or Parcelforce® 24hr, and on occassion Postoffice® First Class Recorded Delivery methods for UK delivery and we may also use either DHL, UPS or TNT for larger shipments and deliveries.
A delivery attempted card should be left by the courier/postal services if nobody is able to accept delivery when the delivery company attempts. It is the customer’s responsibility to liaise with the courier for re-delivering of the shipment.

Where possible a tracking number will be emailed to you on the day of dispatch. For Items sent by Interlink you will also receive a email on the day of your scheduled delivery advising you during which hour time slot your delivery will arrive in.

JKM Motor Servcies aim to dispatch any items in stock ordered before 2pm on the same day as the order is recieved. However during busy periods your order may be dispatched on the next working day. Please contact us if your order is urgent. For Items that are non stock, we aim to despatch within 3-5 working days.

Please note that if you are from the Highlands and Islands of Scotland - specifically postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE - then we reserve the right to increase shipping charges to you due to the increased cost to JKM through our couriers and postal services.

Special order items, and Items that are on back order with the supplying company will be despatched as soon as they become available, JKM will inform you by Email if your item is on back order.

Tax Charges

All prices shown on our site (unless specfically labled so) are EXCLUDING VAT that will be charged at the prevailing rate
(The current rate as of 1st January 2011 is 20% ).
JKM Motor Services are a UK VAT registered company. The JKM Motor Services Ltd VAT registration number is:
VAT GB 758251218

Credit/Debit card security and our Security certificates.

When the order is placed on our website we do not hold credit/debit card numbers. These are taken when transferred to our Secure Payment Gateway operated by the Paypal® payment facility.
JKM have chosen the Paypal® payment gateway to ensure sensitive information is encrypted using 128 bit encryption over a secure server which has a dedicated SSL (Secure Socket Layer) certificate.

The JKM online store and payment gateway is under the security certificates of Paypal® and Roman Cart.
http://www.romancart.com/
http://www.Paypal.com/

Roman Cart - Equifax Secure Global eBusiness CA-1
Paypal® - VeriSign Class 3 Extended Validation SSL SGC CA


Guarantees

All goods will be covered by the original manufacturers warranty and JKM Motor Services Ltd will endeavor to work with you to rectify any problems if you are unfortunate enough to encounter any. JKM will accept no claims for labour under any condition.

Contact Infomation

JKM can be contacted by telephone, Email or in person details of which are listed below.
Please have your order reference number to hand if you are phoning or Emailing, as we will need this to refer to your order on our system.

Email: webshop@jkm.org.uk

Telephone: +44 (023) 9263 9933
Fax: +44 (023) 9263 9944

JKM Motor Services Ltd
Bolde Close
Copnor
Portsmouth
Hampshire
PO3 5RD

United Kingdom

Privacy Policy

JKM Motor Services Ltd and JKM Performance do not disclose buyer’s information to any third parties other than when order details are processed as part of the order fulfillment.
Once we have your Email details on file we may Email you in the future with details on new products and promotions, unless you specifically tell us to not inform you, please do this by sending us an Email to enquiries@jkm.org.uk

The information we hold about you is to the best of our knowledge accurate and up-to-date and based solely on information provided to us by you, via the the online internet order process.
We will happily provide you with all the information we have about you if you request it in writing with proof of ID and with a £10 administration fee to :

The Data Administrator
JKM Motor Services Ltd
Bolde Close
Copnor
Portsmouth
Hampshire
PO35RD
United Kingdom


We will delete or correct any inaccuracies immediately upon your request.

Returns Policy

The Law :
Your rights to return goods is protected under the EU Distance Selling Directive and the Sale of Goods Act 1979. Details can be found at : http://www.tradingstandards.gov.uk
It is your responsibility to ensure that a product will fit your application, and is suitable for the use you intend it to be.

Return of items for replacement :
If the goods we send you are found to be faulty or damaged on receipt, and prior to installation, please contact us by Phone or Email to arrange for a replacement.

Return of items for refund :
The above regulations permit you a 7 day cooling off period in which time you may return the goods to us for a refund. Please note that if you are returning goods because you have simply changed your mind then you must contact us by email first at enquiries@jkm.org.uk
You will be responsible for the cost of returning the items to JKM and the returns must be made by either recorded or registered delivery so that you can be sure we receive them.
The returned goods must also be in as new condition with the original undamaged packaging. Once we receive the goods back we will refund the original purchase price excluding the initial delivery cost to you.
Please be aware that any item(s) that are returned to JKM due to the customer 'changing their mind' then a 15% handling charge will be applied to the returned goods.

Remittance terms

Your Credit or Debit card will be charged usually on the day that you place your order with us. You will receive a confirmation of your order via Email and confirmation that your payment has been processed successfully.
Please note that as we use PayPal® to initiate payment transactions, this element of order process is not directly under control by JKM Motor Services Ltd. Please note that if you wish to have a refund on a product then it typically takes 2 to 4 days to complete due to the operating timescales introduced through PayPal® systems.

Legal Note

It is the purchasers responsibility to follow all installation instructions, guidelines and safety procedures supplied with any of our products and to determine the compatibility of the product with the vehicle or the application the purchaser wishes to install the product on.
JKM Motor Services Ltd – JKM Performance recommend installation be carried out by professionally qualified auto engineers only.
JKM Motor Services Ltd – JKM Performance assumes no responsibility for damages occurring from accident, misuse, abuse, improper installation, improper operation, lack of reasonable care, errors in instructions or incompatibility with the vehicle or application.
Any correspondence between the purchaser and JKM Motor Services Ltd – JKM Performance with respect to installation or compatibility of products with vehicles or applications is offered 'as an opinion' only.
In all cases it remains the responsibility of the purchaser to determine compatibility of the products sold by JKM Motor Services Ltd – JKM Performance before commencing installation on a vehicle or other device.

Additional Terms and Conditions.

JKM will accept no claims for labour under any condition.


Jkm Motor Services Ltd, Bolde Close, Copnor, Portsmouth, Hampshire, PO3 5RD, Registered in England No 4456400 / VAT GB 758251218
Website and Content Copyright © JKM Motor Services Ltd 2009 All rights reserved